Terms and Conditions

This Rental Agreement was updated at 5:30 p.m. Central Standard Time on March 13, 2022.
Reservations for Miss Kitty's Fishing Getaways and Pure Rockport booked before that time, are subject to a prior version of this agreement, available here.
 


VACATION RENTAL AGREEMENT

 

This Vacation Rental Agreement (“Agreement”) is for rental of the vacation rental property specified in a confirmed reservation (the “Property”). This Agreement is between: (1) Miss Kitty’s Fishing Getaways (“Miss Kitty’s,” “we,” or “us”), acting for itself and for the owner of the Property (“Owner”), and (2) the person who is the responsible Renter of the Property (collectively “Renter” or “you”).

By booking your rental of the Property with Miss Kitty’s Fishing Getaways, you acknowledge that you have read and understand, and agree to be bound by, all terms, conditions, and policies in this Agreement, including any Unit-Specific Terms (collectively, the “Terms”).

Unit-Specific Terms. Certain condominiums, resorts, and specific homes require Renters to agree to additional terms and conditions (“Unit-Specific Terms”). We will inform you during the reservation process of any Unit-Specific Terms that apply to rental of the Property. If any provision of Unit-Specific Terms differs from the Terms in this Agreement, the provision of the Unit-Specific Terms will control.
 
RENTAL POLICIES AND GENERAL TERMS
 
Minimum Age. The “Minimum Age” to rent the Property is 25 years of age or older. You agree to provide us with proof of age upon request. A parent or legal guardian must accompany all guests who are under the Minimum Age for the entire duration of the rental.

Responsible Renter. As the Renter, you agree to be an occupant of the Property for the entire duration of the rental. All other Occupants will be family members, friends, other responsible adults over the Minimum Age, or accompanied by a parent or legal guardian. You agree to be solely responsible for your actions and the actions of all family members, guests, and invitees (collectively, “Occupants”) present at the Property at any time during your stay, and to ensure that all Occupants understand and comply with the Terms.

Short-Term Reservation Requirements. A payment by credit card of 50% of the total rental fee is required when booking a reservation. You will receive an email confirmation of the payment and details of the reservation. The remaining balance is due no later than 14 days prior to your check-in date. By accepting the terms of this rental agreement, you authorize Miss Kitty's to automatically charge your credit card on file for your remaining balance unless you make other payment arrangements.  We accept Visa, MasterCard credit/debit cards, and Discover. Reservations placed within 14 days of check-in date will require payment in full at the time of booking the reservation and must be paid with credit/debit cards only. We only accept checks on reservations made more than 30 days before the check-in date to allow for time for processing. If paying by check, payment must be received no later than 7 days after booking your reservation or the reservation will be canceled. We do require an active credit/debit card to be on file when paying with a check. Please reference reservation dates and the reservation number when sending checks. This policy will be valid for all short-term reservations. This policy will be valid for all short-term reservations.

Monthly/Mid-Term Reservation Requirements. A payment by credit card of $500 is required when booking a monthly reservation. Monthly rent payments are due 30 days prior to the 1st of each month. You will receive an email confirmation of the payment and details of the reservation. By accepting the terms of this rental agreement, you authorize Miss Kitty’s to automatically charge your credit card on file for your remaining balance unless you make other payment arrangements.  We only accept checks on reservations made more than 30 days before the check-in date to allow for time for processing. If paying by check, payment must be received no later than 7 days after booking your reservation or the reservation will be canceled. We do require an active credit/debit card to be on file when paying with a check. Please reference reservation dates and the reservation number when sending checks. This policy will be valid for all long-term reservations.

Short-Term Reservation Cancellation Policy; No Shows. Cancellations must be submitted in writing and confirmed no later than 72 hours prior to the original arrival date to receive a refund. Cancellations prior to 14 days are subject to a 10% service charge. Cancellations within 14 days to 72 hours are subject to a loss of 50% of rental fees plus processing fee. No refunds are given for cancellations, changes, or rescheduling done within 72 hours of your arrival date. No full or partial refunds will be granted for no-shows or if you cancel less than 72 hours before the first night of your reservation, arrive after the first night of your reservation, or depart before the last night of your reservation. Except as expressly provided in this Agreement, no refunds or compensation will be given and Miss Kitty’s Fishing Getaways shall not be liable to you for failure to make the property available for occupancy if the property is unavailable or becomes partially or wholly unusable for any reason outside Miss Kitty’s Fishing Getaways control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, non-mandatory evacuation orders or other acts of government agencies, or utility outages. Miss Kitty’s Fishing Getaways advises Renter to obtain appropriate and comprehensive travel insurance that covers Renter and all Occupants and that includes coverage for personal injury, illness or disease, and property damage or loss. This policy will be valid for all short-term reservations. 

Monthly/Mid-Term Reservation Cancellation Policy; No Shows. Cancellations must be submitted in writing and confirmed no later than 30 days prior to the original check-in date to receive a refund. All cancellations are subject to a 10% service charge. No refunds are given for cancellations, changes, or rescheduling done after 30 days prior to your arrival date. No exceptions. Miss Kitty’s Fishing Getaways advises Renter to obtain appropriate and comprehensive travel insurance that covers Renter and all Occupants and that includes coverage for personal injury, illness or disease, and property damage or loss. This policy will be valid for all long-term reservations.

Rescheduling and Changes. You may reschedule or change your reservation up to one time free of charge after your original reservation. All future changes or rescheduling of your reservation are subject to a $25 processing fee for each rescheduling. All rescheduling must be done prior to 14 days before your arrival date.

Hurricane Policy. There are no refunds due to inclement weather including hurricanes. We offer vacation rental insurance that not only protects you against hurricane losses at your destination home, but also at your place of residence. Please look over the travel protection that we offer to see if it is right for you. 

Travel Insurance. Miss Kitty’s Fishing Getaways advises Renter to obtain appropriate and comprehensive travel insurance that covers Renter and all Occupants and that includes coverage for personal injury, illness or disease, and property damage or loss, and to help protect against financial loss if you must cancel your reservation for a covered reason. We offer two options for travel insurance through Nationwide with Rental Guardian; Play Travel Protection and Play Travel Protection CFAR [Cancel For ANY Reason]. Protect your vacation dollars from loss due to hurricane, illness, injury, or other circumstances beyond your control. The play travel protection must be purchased 30 days before the arrival date of your reservation and within 30 days of your arrival date, you are no longer able to purchase the insurance. The CFAR [cancel for any reason] travel protection must be purchased within 15 days of booking and more than 30 days prior to your arrival date. 

Arrival: Check-in time is 4:00 PM. During non-peak periods, if your home is cleaned and inspected prior to check-in time, our staff will reach out to let you know. Due to high volume during Peak and Holiday seasons, we are not able to offer any early check-ins — no exceptions. Unless you have paid for a guaranteed early arrival, please do not plan on being able to access the property prior to 4 pm-- this includes (but is not limited to) parking extra vehicles/boats on site, dropping off luggage or groceries, and/or using the outdoor facilities. Please note that during the summertime season, the reality of an early check-in is very slim, so please plan your travel and arrival times accordingly. 

Departure: Check-out time is 11:00 AM. There are no late check outs during Peak or Holiday seasons — no exceptions. The cleaning crew must have adequate time to prepare the property for the next guest. Renter and Occupants that do not vacate the rental property by 11:00 AM will be charged a minimum $100 late check out fee that will be deducted from your security deposit or charged to the credit/debit card on file. This amount will increase by $25 for every 30 minutes beyond 11:00 AM. During our off season, you may arrange for a late check out if it is available; however, there may be additional fees for this. You can contact our office the day before your check out to see if a late check out is available.

Maximum Occupancy. The number of people present at the Property may not exceed the maximum posted occupancy which is stated on the property listing website. The email confirmation will state the number of adults and children in your group — please make sure this is accurate. The occupancy limits are set by the homeowners and are strictly enforced by Miss Kitty’s Fishing Getaways. Any child over the age of 2 years old will be considered as an occupant and must be included in the occupancy total. If a Guest has exceeded the maximum occupancy limit of the home, this will be considered a breach of contract and will result in immediate eviction, loss of your security deposit, and no refunds or rebates. We reserve the right to come to the rental house and check the number of people using the facilities, and we have people in the various neighborhoods that report to us if there are too many people at a house. Renter may be charged up to $50 per guest for each night of the reservation. 

Good Neighbor Policy. Because the Property is a privately owned home, all Occupants must follow the good neighbor policy. Please treat the Property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the Property and upon check-out. You and other Occupants agree to conduct yourselves throughout your stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community and that will not prompt complaints to Miss Kitty’s Fishing Getaways from police, neighbors, or neighborhood or homeowner associations. Noise audible outside the Property is prohibited after 10:00 PM on weekdays and 11:00 PM on weekends. You and other Occupants agree to abide by all applicable parking restrictions and limitations. 

Events and Parties; Structures. Events and commercial photography or filming are prohibited at the Property without our express written permission. (If approved, additional conditions and fees may apply.) If you want to have a gathering with people other than in your rental group, arrangements will need to be made at a public place or meeting facility. You can call us if you need help finding such places. RV'S, campers, trailers, or tents are not permitted at any of the properties.

Security Deposits. Only select properties require a deposit. The security deposit amount will be authorized to your credit card up to one week prior to your check in. In the event your credit card has declined, you are required to either provide a valid credit card or pay the security deposit in cash before admittance to the property is allowed. A personal check may be accepted for the security deposit only if it is received in our office 14 days before your arrival date. Security deposits will be returned within 14 days of your departure after inspection of the property. Fees for damage, breach of contract, or extra cleaning needed will be deducted from your security deposit. To ensure a full refund of your security deposit, we will provide you with a check-out checklist and set of house rules. 

Damage Waiver or Property Protection Fee. A damage waiver or property protection fee is a mandatory fee and designed to cover unintentional damages to the Property interior that may occur during your stay. The policy will pay a maximum benefit of $1000-$2000 depending on which level is required for your selected rental property. Any damages that exceed that amount will be charged to the credit card on file. Intentional damages to the home or property will be charged to the Renter. 

Maintenance or Housekeeping Issues; Property Conditions. The Property is provided as is, and we are not responsible for the inoperative or unavailability of any amenities. You agree to contact Miss Kitty’s Fishing Getaways, using the contact information provided in your confirmation email, as soon as you notice any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. You further agree to give Miss Kitty’s Fishing Getaways a reasonable amount of time to respond to your report and to cooperate with Miss Kitty’s Fishing Getaways efforts to address the concern or provide a remedy. We will take reasonable and appropriate steps to remedy any reported problem as soon as practicable. We may enter the Property at your invitation to remedy any problem you report, at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that we reasonably deem an emergency that threatens persons or property. You acknowledge that if the Property has access to amenities that are shared with other properties, such as a shared pool, hot tub, parking lot, fishing pier or dock, that the availability and condition of those amenities is outside of Miss Kitty’s Fishing Getaways control.

No Smoking. No smoking is permitted at the Property (including porches, decks or outdoor areas near any windows or doors that will allow smoke into the Property) at any time. If you smoke, please do so outside, away from the house and dispose of your cigarette butts. If there is evidence of smoking found in the home, you will be charged additional fees of $250 associated with ridding the home of smoking residual.

Animals; Pets. Dogs are the only animals allowed in “pet friendly” homes, no other species of animals are allowed. Absolutely No animals or pets of any kind are permitted at the Property except (1) as specifically authorized in your reservation, or (2) bona fide service animals that we are required by law to allow. Emotional support animals are not permitted except as (1) authorized pets. You agree that a prohibition on animals is not a guarantee that an animal has not been inside the Property or that the Property is free of animal or pet allergens. A non-refundable pet fee is charged per stay for each dog and no more than 2 dogs are allowed.  The dog must be completely housebroken, well behaved, and pest free. No dogs are allowed on furniture and the Renter will be charged for an additional cleaning fee for removing pet hair and other pet-related material from furniture or the yard. Renter and Occupants may not use any home provided linens or towels for dogs. Any dog shall not be left uncrated while alone on premises. The Renter agrees to pay for any damages caused by pets. Renter and Occupants must agree to clean up all indoor accidents and outdoor pet waste and deposit in outside garbage cans. Failure to follow the pet clean-up policy on the premises may result in additional cleaning charges that will be charged to the Renter’s credit card. Renter agrees to be in complete control of their dogs and take full responsibility for the dogs’ wellbeing. Area leash laws must be followed. The Renter agrees that by signing this Agreement, they are authorizing Agents to charge Renter’s credit card on file for any damages incurred by the pet. If the Renter is found or reported bringing a pet into a home that does not allow pets will result in immediate eviction, loss of security deposit, and no refund or rebates.

Fishing Amenities: Under no circumstances are boats allowed to be  tied to a bayfront fishing pier! Unexpected storms and high winds and waves can capsize boats and cause damage to piers. Miss Kitty’s Fishing Getaways does not authorize Renter and Occupants to tie boats to bayfront piers or docks, use of boat lifts, or to leave them anchored in the water. Boats are only to be safely tied up in the canal or boat slips available at the property. Renter and Occupants ARE NOT authorized to use boat lifts. BOAT LIFTS ARE OFF LIMITS TO RENTER AND OCCUPANTS (exceptions may be made for a monthly Renter with permission).

Cable and Satellite Services; Internet Services. Properties may have cable, satellite TV or streaming services; however, each Property is individually owned, and we cannot guarantee TV channel availability. Rental properties do not necessarily offer premium packages, i.e., Movie Channels, Sports Channels, Pay-Per-View, etc. Occasionally there are provider interruptions in cable, satellite service, and/or internet services due to unforeseen circumstances. We do not guarantee the availability of cable or satellite service or internet. No refunds or rebates will be offered if a service is down, but we will take reasonable and appropriate steps to remedy any reported problem as soon as practicable.

BBQ Grills. Renter and Occupants who use the BBQ grills are responsible for cleaning them after their use. Renter may be charged up to $100 for cleaning of the grill. Properties with propane grills are fueled by liquid propane and under no circumstances may Renter and Occupants add charcoal or any derivative of charcoal to the propane grills. If Renter and Occupants add charcoal to a propane grill, Renter may be charged for the replacement of the grill. Renter and Occupants are responsible for providing any charcoal or propane that may be needed during their stay. 

Lost Keys. There is a $50 fee for all lost keys. If Renter and/or Occupants lock themselves out of a house, there is a $25 service call fee to provide access to the house - so please do not lock yourself out or lose your keys! If it is after business hours there is a $50 lock-out fee. 

Items Left Behind. Miss Kitty's Fishing Getaways is not responsible for any items Guests leave behind.  We will collect all items we find that are left behind and upon request, we will return these items for a $25 handling fee plus shipping costs.  All unclaimed items will be donated to Castaways to raise money for local charities foundations. 

Consequences of Breach; Charges for Damage. Any failure by you or any other Occupants to comply with any of the terms, conditions, or policies above is a breach of this Agreement and may result in a forfeiture of your rights to rent the Property, up to and including immediate removal from the Property without refund and with or without the assistance of law enforcement. Miss Kitty’s Fishing Getaways may terminate this Agreement for breach, and if you are notified of such termination you agree to leave the Property immediately. In addition, you are responsible for, and you authorize us to bill your credit card on file for the full amount of: (1) any damage or loss that occurs at the Property during your stay; (2) a charge of up to $500 for violations of the pet policy, including for bringing more pets or different types of pets than specifically authorized; (3) an additional cleaning fee of up to $500 (or the actual cost of cleaning services, if greater) for violations of any of the guest policies above (other than the pet policy) or for excessive cleaning required by the acts or omissions of any Occupant during your stay; and (4) any fines issued by police, other government officials or agencies, utility providers, and/or homeowner associations for violation of any law, ordinance, or rule during your stay, and any damages (which may exceed the amount of fines) that result from the violation. If any unauthorized download of copyrighted material via the Property’s Internet service occurs during the period of your stay, you agree that we may share your contact information with the internet service provider or any other party we believe, for any reason, has enforcement rights.

Acknowledgment & Disclaimer; Limitation of Liability.

Acknowledgment & Disclaimer. You acknowledge the Property may have features, amenities, and conditions that are unfamiliar to you and other Occupants you invite to the Property. You further acknowledge that your use of the Property and its amenities may carry inherent risk, including risk of bodily injury, illness or disease, disability, or death. For example, some Properties include natural habitats for wildlife, insects, and pests that may expose you to injury or disease; or piers, docks, stairways, porches, ledges, pools, hot tubs, and other unmarked natural or manmade features, amenities, and conditions that carry inherent risk. You agree that, by using the Property or its amenities, you voluntarily and willfully assume those risks and assume full responsibility for the choices you make before, during and after your use of the Property and its amenities. You also acknowledge and agree that you and any other adult Occupants are solely responsible for closely supervising and protecting the health and safety of any and all Occupants that are minors, throughout the duration of your stay.

Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MISS KITTY’S FISHING GETAWAYS AND OWNER EACH EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL THE OWNER OF THE PROPERTY OR MISS KITTY’S FISHING GETAWAYS, NOR THEIR AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR OWNERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY, ILLNESS OR DISEASE, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH YOUR STAY AT THE PROPERTY. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF MISS KITTYS FISHING GETAWAYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Indemnity. You agree to hold harmless and indemnify Miss Kitty’s Fishing Getaways and Owner, and their respective affiliates, for and from all claims for property damage, personal injury, illness or disease, or monetary loss resulting from your actions or omissions, and the actions or omissions of other Occupants, during or relating to your stay.

Substitution of Property. On rare occasions, due to ownership changes, properties being removed from rental use, or a need for extensive repairs or maintenance, the Property may not be available for rental on the dates of your reservation. In this unlikely event, Miss Kitty’s Fishing Getaways reserves the right to substitute a comparable property. If comparable accommodations are not available, you will have the option of (1) selecting from other available properties (in which case you are responsible for, or will receive the benefit of, any difference in cost) or (2) receiving a complete refund of your reservation payment. In the event of a substitution of rental properties, all Terms in this Agreement, plus any Unit-Specific Terms specific to the substituted property, shall apply to your stay in the substituted property.

Assignment. Miss Kitty’s Fishing Getaways may assign this Agreement or any of its rights, or delegate any of its duties under this Agreement, at any time without your consent.

Operational and Marketing Emails. SMS Messages. You acknowledge that you have read and agree to receive emails and SMS messages from Miss Kitty’s Fishing Getaways. Operational emails and messages include reservation confirmations, payment receipts, and property specific instructions. Note: It’s not possible to opt-out of these emails since they’re essential to your reservation. Marketing emails include promotional opportunities and similar offers. You can change your email preferences and stop receiving marketing emails. However, we recommend you keep these enabled so that you don’t miss out on any offers.